Aura TV support

Support

Player-only IPTV app for user-provided sources.

What support can help with

• Importing M3U playlist URLs, local M3U files, and Xtream-compatible credentials from sources you are authorized to use.
• Guide data such as EPG or XMLTV when your source provides it.
• Playback startup, device compatibility, local storage, and settings behavior.
• Restore and subscription status through Apple App Store / StoreKit or Google Play Billing.
• Privacy, policy, and store-review questions about Aura TV itself.

What support cannot provide

• Channels, playlists, credentials, broadcaster accounts, movies, sports packages, catalogs, or content access.
• Authorization to use a third-party source.
• Recovery of third-party provider accounts, passwords, tokens, or subscriptions.

Troubleshooting checklist

• Source import fails: confirm the URL, file, host, username, and password are correct and authorized.
• Guide data is missing: confirm your source includes an EPG/XMLTV feed and that the guide URL is reachable.
• Playback does not start: check your network and whether the user-provided stream URL still works on that device.
• Purchase state is missing: use the restore or manage subscription option for the platform where the purchase was made.

What to include in a support request

• App version, platform, and device model.
• Whether the issue affects import, guide data, playback, restore, or settings.
• A redacted example of the setup flow or playlist format.
• Do not send playlist passwords, provider credentials, private account details, tokens, or full paid source URLs in public channels.