Support

Aura TV

Publisher: Eliran Mesika

Support email: auratv@mesikalabs.com

Support scope: Customer support, App Review follow-up, and policy questions for Aura TV.

Response time: We aim to respond within 2 business days.

Supported devices: iPhone and iPad running iOS / iPadOS 17 or later.

Account required: No first-party Aura TV account is required.

Review flow: No first-party account is required; the built-in safe demo can be opened on first launch.

What the app helps with

Importing M3U playlist URLs, M3U files, and Xtream-compatible credentials from sources you control
Reading guide data such as EPG or XMLTV when your source provides it
Favorites, watch history, continue watching, and cross-device library continuity
Optional QR transfer between your own devices on the same local network

Troubleshooting

Source import fails: confirm the playlist URL, file, host, username, and password are valid and authorized.
Guide data is missing: make sure the source includes an EPG or XMLTV feed and that the guide URL is reachable.
Playback does not start: check the stream URL from your source and make sure the device still has network access.
iCloud sync: verify iCloud is enabled on the device if you expect playlists or history to appear across your own Apple devices.

What to include in a support request

App version and device model
Whether the issue affects import, guide data, sync, or playback
A redacted example of the playlist format or source setup steps, without sending private credentials publicly

Legal

Aura TV is a player for user-provided sources. It does not provide channels, catalogs, or content access of its own. Read the Privacy Policy and Terms of Use.

For rights, abuse, or legal questions related to Aura TV itself, use the same support email and include the relevant context in your message.